Terms of Service

Welcome to Daxelvori.

These Terms of Service govern your access to and use of https://daxelvori.com/, including the purchase of products offered through our online store.

Daxelvori is owned and operated by Yichang Lanqian Trading Firm (Sole Proprietorship).

By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced on our website, subject to applicable consumer protection laws.

Please review these terms before making a purchase.

1. General Conditions

By using our website, you agree to provide accurate and complete information when placing orders or contacting customer support.

You agree not to use our website for unlawful, fraudulent, misleading, or unauthorized purposes.

You must not interfere with the normal operation or security of our website or attempt to gain unauthorized access to any part of our services.

We reserve the right to restrict access to our services where reasonably necessary to prevent fraud, misuse, or violations of applicable laws.

Nothing in these terms limits mandatory rights available to consumers under applicable law.

2. Products and Product Information

Daxelvori offers practical feeding and watering accessories for cats and dogs, including everyday feeding bowls, water bowls, slow feeders, and interactive feeding designs.

Our main product collections include:

• Feeding & Watering Essentials.

• Slow Feeders & Interactive Bowls.

We aim to provide accurate product descriptions, images, specifications, prices, and availability information.

Individual products may differ in size, materials, capacity, construction, color, and recommended usage.

Product colors and appearance may vary slightly due to screen settings, lighting conditions, and reasonable manufacturing variations.

Customers should review individual product pages for information about:

• Product dimensions and available sizes.

• Materials and construction.

• Bowl capacity, where specified.

• Recommended pet sizes and intended use.

• Feeding and watering configurations.

• Cleaning and maintenance requirements.

• Available colors and product variations.

• Applicable usage and supervision instructions.

If a product does not match its stated description or specifications, customers may contact our support team for assistance under our Return & Refund Policy.

3. Pet Feeding Product Suitability

Daxelvori products are intended for different everyday feeding and watering routines.

Customers should select products based on their pets' individual needs, sizes, feeding habits, and the specifications provided on each product page.

A feeding accessory suitable for one pet may not be appropriate for another.

Customers should consider the following before purchasing or using a product:

• The pet's size and physical characteristics.

• The intended food or water.

• The product's dimensions and capacity.

• The materials and construction.

• The stability of the intended placement surface.

• Any applicable cleaning or maintenance requirements.

• The manufacturer's recommended usage instructions.

Products should be used only for their intended purposes.

Pet owners should inspect accessories before use and discontinue using any product that becomes damaged or otherwise unsuitable.

Nothing in this section excludes or limits rights relating to defective, unsafe, or materially misdescribed products.

4. Slow Feeders and Interactive Bowls

Certain Daxelvori products feature patterned surfaces, internal channels, raised sections, or other structures intended to provide different feeding experiences.

These features may influence how pets access food, depending on the individual product and the pet's feeding behavior.

Actual feeding experiences and results may vary.

Slow feeders and interactive bowls are not guaranteed to prevent choking, digestive problems, or any other medical condition.

Customers should review product specifications and recommended usage instructions before selecting a slow feeder.

Pet owners should supervise their pets when introducing new feeding accessories, especially products with unfamiliar feeding structures.

If a pet shows signs of distress, discomfort, or difficulty using a product, its use should be discontinued.

For concerns involving a pet's health or feeding behavior, customers should consult a qualified veterinarian.

Our products are not intended to replace professional veterinary advice, diagnosis, or treatment.

5. Product Care and Maintenance

Different feeding accessories may require different cleaning and maintenance methods depending on their materials and construction.

Customers should follow the care instructions provided on individual product pages or with the relevant product packaging.

Not all products are suitable for dishwashers, high temperatures, or particular cleaning methods.

Customers should avoid cleaning procedures or substances that are inconsistent with the applicable product instructions.

Feeding and watering accessories should be appropriately cleaned and maintained for their intended use.

Products should be inspected regularly for cracks, damage, loose components, or other conditions that may affect their suitability.

If you have questions about product care or recommended usage, please contact our customer support team.

6. Pricing and Payment

Product prices are displayed on our website in the currency indicated during shopping or checkout.

We may update product prices, availability, and promotional information when necessary.

Such changes will not alter the agreed price of an order already accepted, except where permitted by applicable law.

Applicable shipping charges and any taxes collected by our store will be displayed during checkout.

Customers are responsible for reviewing the selected products, quantities, delivery details, and final order total before completing payment.

Payments must be completed using one of the payment methods available at checkout.

Transactions may be processed by third-party payment service providers, whose applicable terms and privacy practices may also apply.

Payment method availability may vary depending on the customer, location, payment provider, or transaction circumstances.

7. Orders and Order Acceptance

After placing an order, customers may receive an order confirmation email containing their purchase details.

An order confirmation acknowledges that we have received the order and does not necessarily mean that the order has been accepted for fulfillment.

Customers are responsible for providing complete and accurate order information, including:

• Full recipient name.

• Email address.

• Contact telephone number, where required.

• Complete shipping address.

• Selected products and variations.

• Product quantities.

We may contact customers to verify order information where reasonably necessary.

We may cancel or decline an order if a product is unavailable, payment cannot be completed, an order contains a material pricing error, or there is a reasonable concern involving fraud or unlawful activity.

If payment has already been collected for an order that we cancel, an appropriate refund will be issued.

8. Product Availability

We aim to display accurate product availability information on our website.

However, availability may change due to order activity, inventory adjustments, or other operational circumstances.

If a purchased product becomes unavailable before fulfillment, we will contact the customer and provide an appropriate resolution.

Where an order cannot be fulfilled and payment has already been collected, an applicable refund will be arranged.

We may update our product selection or discontinue items when necessary.

9. Shipping and Delivery

Orders are processed and shipped in accordance with our Shipping Policy.

Estimated processing and delivery periods are provided for general guidance and may vary depending on the delivery destination, carrier operations, customs procedures, and circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

Incorrect or incomplete shipping information may cause delays or require additional delivery arrangements.

If an order is delayed, lost, or cannot be delivered, customers should contact our customer support team for assistance.

We will review the available shipping information and coordinate with the relevant delivery provider where necessary.

Information about shipping charges, processing times, delivery estimates, and shipment tracking is available in our Shipping Policy.

Nothing in this section limits applicable consumer rights concerning delivery and order fulfillment.

10. Returns, Refunds, and Cancellations

Eligible returns and refunds are handled according to our Return & Refund Policy.

Customers may request an eligible return within 30 days of delivery, subject to the conditions stated in that policy and applicable consumer protection rights.

For returns requested for personal reasons, products must generally remain unused and in their original condition.

Because Daxelvori products may come into direct contact with pet food or drinking water, products that have been used, washed, altered, or contaminated after delivery may not qualify for personal-reason returns.

These restrictions do not override mandatory rights concerning defective, damaged, incorrectly supplied, or materially misdescribed products.

For eligible personal-reason returns, customers are generally responsible for return shipping costs.

For confirmed damaged, defective, incorrectly supplied, or materially misdescribed products, Daxelvori will cover reasonable return shipping costs where a return is required.

Approved refunds are generally processed to the original payment method within 5–10 business days.

Please contact [email protected] before sending products for return.

Order cancellation requests should be submitted as soon as possible. Whether an order can be canceled depends on its processing and shipping status.

For complete details, please review our Return & Refund Policy.

11. Product Safety and Responsible Use

Customers should use pet feeding and watering products according to their intended purposes and applicable product instructions.

Pet owners are responsible for selecting suitable accessories and supervising their pets when appropriate.

Products should be placed on stable, suitable surfaces and used in accordance with their stated specifications.

Customers should not use products that are damaged, cracked, excessively worn, or otherwise unsuitable.

Any detachable components should be handled according to the product's instructions and kept away from pets where they may present a hazard.

Daxelvori does not claim that its feeding accessories diagnose, treat, prevent, or cure medical conditions.

Product descriptions should not be interpreted as professional veterinary recommendations.

Nothing in this section excludes or limits liability or mandatory consumer rights that cannot legally be excluded or limited.

12. Website Content and Intellectual Property

The Daxelvori brand name, original website text, graphics, designs, photographs, logos, and other protected materials may be subject to applicable intellectual property laws.

Customers may use our website for personal shopping and other lawful purposes.

Unauthorized reproduction, distribution, modification, or commercial exploitation of protected website materials is prohibited unless appropriately authorized or permitted by applicable law.

Any third-party trademarks, product identifiers, or other intellectual property referenced on our website remain the property of their respective owners.

Nothing on our website grants permission to use protected intellectual property without appropriate authorization.

13. Website Availability and Information Accuracy

We aim to maintain a functional website and provide accurate, understandable information about our products and services.

However, certain website functions may occasionally be unavailable due to maintenance, technical difficulties, network disruptions, or circumstances outside our reasonable control.

We may correct errors, update product information, and modify website features when reasonably necessary.

If an error affects a customer order, we will handle the matter according to applicable consumer rights and relevant store policies.

We are not responsible for website interruptions or inaccuracies to the extent permitted by applicable law.

Nothing in these Terms of Service excludes or limits rights or remedies that cannot legally be excluded or limited.

14. Limitation of Liability

To the extent permitted by applicable law, Daxelvori and its operating business will not be liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Customers should use products according to their intended purposes and applicable instructions.

However, nothing in these terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation.

• Personal injury caused by negligence where liability cannot lawfully be excluded.

• Defective or unsafe products where liability cannot legally be excluded.

• Breaches of mandatory consumer protection requirements.

• Any other liability that cannot lawfully be excluded or limited.

Customers retain all mandatory rights and remedies available under applicable consumer protection laws.

15. Privacy and Personal Information

Personal information collected through our website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains the categories of personal information we may collect, how that information may be used or shared, and how customers can submit privacy-related requests.

We encourage customers to review our Privacy Policy to understand how personal information is handled in connection with browsing, ordering, payments, and customer support.

16. Third-Party Services and Links

Our website may use third-party services for payment processing, website operations, order fulfillment, shipping, security, and other functions necessary to operate our online store.

We may also provide links to independent third-party websites for informational or functional purposes.

Independent third-party websites and services may operate under their own terms and privacy policies.

We are not responsible for independent third-party content or services beyond our applicable legal obligations.

17. Changes to These Terms

We may update these Terms of Service when reasonably necessary to reflect changes in our business operations, products, website functions, or applicable legal requirements.

Updated terms will be made available on our website.

Changes will not override mandatory consumer rights or retroactively alter accepted orders where prohibited by applicable law.

Customers are encouraged to review the current Terms of Service when using our website.

18. Applicable Law

These Terms of Service are subject to applicable laws and regulations.

Nothing in these terms affects mandatory consumer rights or legal protections that apply regardless of these contractual provisions.

If any provision of these Terms of Service is found to be unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted.

19. Contact Information

If you have questions about these Terms of Service, products, orders, shipping, returns, or recommended product usage, please contact our customer support team using the information below.

BRAND: Daxelvori

LEGAL COMPANY NAME: Yichang Lanqian Trading Firm (Sole Proprietorship)

OWNER / REPRESENTATIVE: Wu Yongqiang

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://daxelvori.com/

BUSINESS ADDRESS: No. 114, Group 2, Liaojialin Village, Xiaoxita Subdistrict, Yiling District, Yichang City, Hubei Province, China (Self-Declared)

Customer Support Phone: +86 178 2549 3022