Shipping policy

Shipping Policy

Thank you for shopping at Daxelvori.

We aim to provide clear shipping information and a straightforward delivery experience for customers purchasing pet feeding and watering accessories from our online store.

This Shipping Policy explains our order processing times, shipping charges, estimated delivery periods, tracking information, and procedures for handling delivery-related issues.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and applicable public holidays.

During order processing, we may verify payment information, confirm product availability, prepare items for shipment, and arrange delivery through an available shipping service.

Orders placed during weekends or public holidays will generally begin processing on the next business day.

Processing times may be extended during periods of high order volume or unexpected operational disruptions.

If a significant processing delay affects your order, we will provide relevant updates using your order contact information.

2. Estimated Shipping and Delivery Time

Our estimated delivery time is generally 7–15 business days after dispatch.

The delivery estimate may vary depending on the destination, shipping provider, customs procedures, local delivery arrangements, and circumstances outside our reasonable control.

Please note that order processing time and shipping transit time are separate.

Estimated delivery periods are provided for general guidance and are not guaranteed delivery dates.

We recommend reviewing your order information and shipping address carefully before completing checkout.

3. Shipping Rates

Our standard shipping rates are as follows:

Order Subtotal Shipping Fee
Below US$39.99 US$12.99
US$39.99 or more Free Shipping

The free shipping threshold is calculated based on the eligible merchandise subtotal after discounts and before taxes and shipping charges.

Available shipping methods and applicable charges will be displayed during checkout before payment is completed.

If a particular shipping destination is not supported, the relevant delivery option may be unavailable at checkout.

4. Shipping Destinations

Daxelvori offers shipping to destinations supported by our available delivery services.

Shipping availability may vary depending on the customer's location, selected products, and applicable carrier restrictions.

Customers can confirm available shipping options by entering their delivery address during checkout.

If we are unable to fulfill an order to a particular destination after payment has been collected, we will contact the customer and arrange an appropriate resolution, including a refund where necessary.

5. Order Confirmation

After successfully placing an order, customers will generally receive an order confirmation email containing their order details.

Please review the confirmation carefully to ensure the selected products, quantities, contact information, and shipping address are correct.

If you notice an error, contact us as soon as possible at [email protected].

We will review requests to modify order details based on the order's processing and shipping status.

Changes may not be possible once an order has been dispatched.

6. Shipping Confirmation and Tracking

Once an order has been dispatched, customers will generally receive a shipping confirmation containing tracking information when tracking is available.

Tracking updates may take some time to appear after the shipment has been handed over to the delivery provider.

Customers can use the tracking information provided to review available shipment updates.

Tracking details and estimated delivery information are supplied by the relevant shipping provider and may not always update immediately.

If you have difficulty accessing your tracking information, please contact our customer support team.

7. Shipping Delays

While we aim to dispatch and deliver orders within the estimated timeframes, delays may occasionally occur.

Possible causes include:

  • High shipping volumes.

  • Customs inspections or clearance procedures.

  • Weather-related disruptions.

  • Carrier transportation delays.

  • Local delivery service interruptions.

  • Public holidays.

  • Incomplete or inaccurate delivery information.

  • Other circumstances outside our reasonable control.

If your order experiences an unexpected delay, please review the available tracking information.

If further assistance is required, contact [email protected] with your order number.

We will review the available shipment information and coordinate with the relevant shipping provider where appropriate.

Any applicable consumer rights concerning delayed delivery remain unaffected.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate delivery information during checkout.

Please ensure that your shipping address includes all required details, such as:

  • Recipient's full name.

  • Street address and building information.

  • Apartment, unit, or floor number, where applicable.

  • City and postal code.

  • Country or region.

  • Contact telephone number, where required.

An incorrect or incomplete address may result in shipping delays, delivery difficulties, or the return of a shipment.

If you discover an address error, please contact us as soon as possible.

We will attempt to assist with an address correction where reasonably possible, but changes cannot always be made after dispatch.

If an order cannot be delivered because of an incorrect address supplied by the customer, additional shipping costs may apply for a requested redelivery, where permitted by applicable law.

9. Customs Duties and Import Charges

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country or region.

Unless otherwise stated during checkout, any import charges not collected by Daxelvori may be payable by the recipient.

Such charges are determined by the relevant authorities and may vary depending on the destination and shipment.

Customers are responsible for reviewing any applicable import requirements before ordering.

Where applicable law requires Daxelvori to collect or pay particular taxes or charges, we will comply with those requirements.

10. Lost or Missing Packages

If your package has not arrived within the estimated delivery period, please check the available tracking information and contact our customer support team.

Provide your order number and a brief explanation of the issue.

We will review the shipment details and, where necessary, contact the shipping provider to investigate.

If a shipment is confirmed lost or cannot be delivered, we will work with you to arrange an appropriate resolution, which may include a replacement or refund.

Resolution will depend on the circumstances and applicable consumer protection requirements.

Customers are not required to waive mandatory delivery rights under this policy.

11. Packages Marked as Delivered

If tracking information shows that your package has been delivered but you have not received it, please contact our customer support team.

Where appropriate, we may ask you to check with other household members, the building reception, or the relevant delivery provider.

We will review the information available and assist with investigating the reported delivery issue.

A tracking status marked as delivered does not automatically remove any consumer rights that may apply if an order has not actually been received.

12. Damaged Packages or Incorrect Deliveries

If an order arrives damaged or contains an incorrect product, please contact us as soon as reasonably possible.

To help us review the issue, provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the affected product.

  • Photographs of the outer packaging, where relevant.

Examples include a cracked feeding bowl, a damaged slow feeder, missing components, or a product variation different from the one ordered.

After reviewing the information, we will arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer rights.

For confirmed damaged, defective, or incorrectly supplied products, Daxelvori will cover reasonable return shipping costs where a return is required.

13. Multiple Items and Separate Shipments

Orders containing multiple products may occasionally be shipped in separate packages depending on product availability and fulfillment arrangements.

If an order is shipped in multiple packages, the items may arrive at different times.

Where available, separate tracking details may be provided for individual shipments.

If only part of your order arrives, please review the available shipment information or contact our customer support team for assistance.

14. Order Cancellations and Returns

If you wish to cancel or modify an order, contact us as soon as possible at [email protected].

Orders that have not yet been dispatched may be eligible for cancellation.

Once an order has been dispatched, cancellation may no longer be possible, and the applicable return process may need to be followed.

Eligible return requests may be submitted within 30 days of delivery, subject to the conditions in our Return & Refund Policy and applicable consumer rights.

For personal-reason returns, customers are generally responsible for return shipping costs.

For confirmed damaged, defective, or incorrectly supplied products, reasonable return shipping costs will be covered by Daxelvori where a return is required.

Approved refunds are generally processed to the original payment method within 5–10 business days.

For full details, please review our Return & Refund Policy.

15. Contact Information

For questions about shipping charges, delivery estimates, tracking information, missing packages, or order fulfillment, please contact our customer support team.

BRAND: Daxelvori

LEGAL COMPANY NAME: Yichang Lanqian Trading Firm (Sole Proprietorship)

OWNER / REPRESENTATIVE: Wu Yongqiang

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://daxelvori.com/

BUSINESS ADDRESS: No. 114, Group 2, Liaojialin Village, Xiaoxita Subdistrict, Yiling District, Yichang City, Hubei Province, China (Self-Declared)

Customer Support Phone: +86 178 2549 3022