Contact information

Contact Information

Welcome to Daxelvori's customer support page.

If you have questions about our products, need assistance with an existing order, or would like information about shipping, returns, or refunds, please contact us using the details below.

Customer Support

CUSTOMER SUPPORT EMAIL: [email protected]

Customer Support Phone: +86 178 2549 3022

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

For order-related inquiries, please include your order number and a brief description of your question so our customer support team can review your request.

How We Can Help

Our customer support team can assist with:

  • Product information, materials, dimensions, and available specifications.

  • Feeding bowls, water bowls, and everyday feeding accessories.

  • Slow feeders and interactive feeding bowl selection.

  • Product capacity, recommended usage, and cleaning instructions.

  • Order confirmation and order status.

  • Shipping information and delivery tracking.

  • Order cancellations and modifications.

  • Returns, refunds, and exchanges.

  • Damaged, defective, or incorrect products.

  • General questions about shopping at Daxelvori.

Product Inquiries

Daxelvori offers feeding and watering accessories for cats and dogs, including everyday bowls, slow feeders, and interactive feeding designs.

Product sizes, materials, capacities, and recommended uses may vary depending on the individual item.

If you need additional information about a product, please contact us and include the product name or link.

We encourage customers to review the product descriptions and available specifications before purchasing.

Order Assistance

If you have a question about an existing order, please contact [email protected].

When submitting an order inquiry, please provide:

  • Your order number.

  • The email address used when placing the order.

  • A brief description of your request.

  • Relevant photographs or supporting information, where applicable.

Our customer support team will review the available order information and provide appropriate assistance.

Returns and Refund Inquiries

If you would like to request a return, refund, exchange, or order cancellation, please contact our customer support team.

For return or refund requests, please include your order number, the product concerned, and the reason for your request.

If a product arrives damaged, defective, or incorrect, please provide clear photographs where applicable.

Please contact us before returning any product. Our customer support team will review your request and provide the appropriate return instructions.

Do not send products to our registered business address unless specifically instructed by our customer support team.

For further information, please review our Return & Refund Policy.

Business Information

Daxelvori is owned and operated by Yichang Lanqian Trading Firm (Sole Proprietorship).

We operate an online retail store at https://daxelvori.com/, offering practical feeding bowls, watering accessories, slow feeders, and interactive bowls for cats and dogs.

BRAND: Daxelvori

LEGAL COMPANY NAME: Yichang Lanqian Trading Firm (Sole Proprietorship)

OWNER / REPRESENTATIVE: Wu Yongqiang

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://daxelvori.com/

BUSINESS ADDRESS: No. 114, Group 2, Liaojialin Village, Xiaoxita Subdistrict, Yiling District, Yichang City, Hubei Province, China (Self-Declared)

Customer Support Phone: +86 178 2549 3022