Privacy policy

Privacy Policy

At Daxelvori, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how Daxelvori, owned and operated by Yichang Lanqian Trading Firm (Sole Proprietorship), collects, uses, shares, stores, and protects personal information when you visit our website, purchase products, or contact our customer support team.

This policy applies to our online store at https://daxelvori.com/.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information.

Personal and Contact Information

  • Full name.

  • Email address.

  • Telephone number.

  • Billing address.

  • Shipping address.

Order and Transaction Information

  • Products purchased.

  • Order numbers and purchase history.

  • Product variations, quantities, and order totals.

  • Payment and transaction status.

  • Shipping and delivery information.

  • Return, refund, exchange, and cancellation records.

Payment Information

Payments are processed through the payment methods and service providers available during checkout.

We may receive limited payment-related information, such as transaction confirmations, payment status, and details necessary to process orders, manage refunds, and respond to payment-related inquiries.

Complete payment card details are generally handled by the relevant payment service providers rather than stored directly by our online store.

Technical and Website Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Device information and operating system.

  • Pages visited and website interactions.

  • Approximate location derived from technical information.

  • Cookies and similar technology identifiers.

  • Shopping cart and checkout activity.

Customer Communications

When you contact our customer support team, we may collect information you provide in emails, product inquiries, customer feedback, order-related messages, and other communications.

2. How We Use Your Information

We may use personal information for the following purposes:

  • Processing, confirming, and fulfilling customer orders.

  • Arranging payments, shipping, and delivery.

  • Sending order confirmations and shipping notifications.

  • Responding to product inquiries and customer support requests.

  • Managing order cancellations, returns, refunds, and exchanges.

  • Providing information about purchased products.

  • Maintaining website functionality and security.

  • Detecting and preventing suspected fraud or unauthorized transactions.

  • Improving website performance and the shopping experience.

  • Maintaining necessary business and transaction records.

  • Complying with applicable legal obligations.

  • Sending promotional communications where permitted by applicable law and where any required consent has been obtained.

We aim to use personal information only for relevant business purposes and in accordance with applicable privacy requirements.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential shopping functions, remember customer preferences, and improve website performance.

Depending on the services enabled on our website, cookies and similar technologies may be used for:

  • Maintaining shopping cart functionality.

  • Remembering website preferences.

  • Supporting checkout and security features.

  • Understanding website traffic and performance.

  • Measuring the effectiveness of permitted marketing activities.

  • Supporting advertising and analytics services where enabled.

Customers may be able to manage certain cookie preferences through their browser settings or through privacy preference tools available on our website.

Disabling certain cookies may affect the functionality of some website features.

Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

4. Sharing Personal Information

We may share relevant personal information with third-party service providers when reasonably necessary to operate our online store and provide related services.

These providers may include:

E-commerce Service Providers

To host, maintain, and operate our online storefront, shopping cart, and checkout functions.

Payment Service Providers

To process customer payments, verify transactions, support fraud prevention, and arrange refunds.

Shipping and Logistics Providers

To prepare shipments, arrange transportation, provide tracking information, and complete deliveries.

Customer Support Providers

To assist with customer inquiries, product questions, and after-sales services.

Analytics and Technical Service Providers

To support website functionality, technical security, performance monitoring, and permitted analytics activities.

Advertising and Marketing Providers

Where advertising or marketing services are enabled, relevant information may be processed for permitted marketing, attribution, and advertising-related purposes, subject to applicable privacy requirements.

Professional Advisers and Authorities

Where disclosure is reasonably necessary to comply with applicable legal requirements, respond to lawful requests, or protect legitimate business and customer interests.

We do not share personal information with unrelated third parties for purposes inconsistent with this Privacy Policy without an appropriate legal basis.

Certain third-party services may process personal information according to their own privacy policies and applicable legal requirements.

5. Shopify and Third-Party Services

Our online store operates using Shopify.

Shopify and other service providers involved in operating our website may process certain personal information to provide e-commerce, checkout, security, and related services.

The handling of personal information by these providers may also be subject to their respective privacy policies.

You can review Shopify's privacy information at:

https://www.shopify.com/legal/privacy

Our website may also use additional third-party applications or services to support specific store functions.

Where relevant, personal information may be shared with these providers as necessary for the services involved and in accordance with applicable privacy requirements.

6. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive promotional communications, we may use your contact information to share Daxelvori product updates, new arrivals, feeding accessories, and other store-related information.

You may unsubscribe from promotional emails using the unsubscribe link included in those messages or by contacting us at [email protected].

Unsubscribing from promotional communications will not prevent us from sending necessary transactional messages, including order confirmations, shipping notifications, and refund updates.

We will handle marketing communications in accordance with applicable consent and privacy requirements.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on the nature of the information and relevant operational, accounting, customer service, security, dispute resolution, or legal requirements.

Certain order and transaction records may need to be retained for legitimate business purposes or to comply with applicable obligations.

When personal information is no longer required, we will take appropriate steps to delete, anonymize, or otherwise handle it in accordance with applicable law.

8. Data Security

We take reasonable administrative and technical measures intended to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss.

Payment processing and other technical services may also involve security measures implemented by relevant service providers.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their account information, devices, and personal credentials.

If you believe that information associated with your order or account has been accessed without authorization, please contact our customer support team.

9. International Data Processing

Because Daxelvori operates an online retail store and may use service providers that operate internationally, personal information may be processed or stored in countries or regions outside the customer's place of residence.

The privacy and data protection requirements of those locations may differ.

Where required by applicable law, appropriate safeguards will be used for relevant international transfers of personal information.

10. Your Privacy Rights

Depending on applicable privacy laws, customers may have certain rights relating to their personal information.

These may include the right to:

  • Request access to personal information held about them.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information in certain circumstances.

  • Object to or request restrictions on certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Request information about how personal information is collected, used, or shared.

  • Request a copy of certain personal information where applicable.

  • Exercise applicable rights concerning certain advertising or data-sharing activities.

These rights may be subject to legal requirements, verification procedures, and applicable exceptions.

To submit a privacy-related request, please contact [email protected].

We may need to verify your identity before completing certain requests to help protect your personal information.

11. Children's Privacy

Daxelvori is an online retail store offering feeding bowls, water bowls, slow feeders, and interactive feeding accessories for cats and dogs.

Our website is not specifically directed toward children, and we do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe that personal information belonging to a child has been collected inappropriately, please contact us so we can review the matter and take appropriate action.

12. External Websites

Our website may contain links to independent third-party websites or services.

These external websites may operate under their own privacy policies and terms.

We are not responsible for the privacy practices or content of independent third-party websites beyond our applicable legal obligations.

We encourage customers to review the relevant privacy policies before providing personal information to external services.

13. Changes to This Privacy Policy

We may update this Privacy Policy when reasonably necessary to reflect changes in our website operations, services, data handling practices, or applicable legal requirements.

The current version of this Privacy Policy will be made available on our website.

Where required by applicable law, we will provide additional notice of material changes.

14. Contact Information

If you have questions about this Privacy Policy, how your personal information is handled, or wish to submit a privacy-related request, please contact us using the information below.

BRAND: Daxelvori

LEGAL COMPANY NAME: Yichang Lanqian Trading Firm (Sole Proprietorship)

OWNER / REPRESENTATIVE: Wu Yongqiang

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://daxelvori.com/

BUSINESS ADDRESS: No. 114, Group 2, Liaojialin Village, Xiaoxita Subdistrict, Yiling District, Yichang City, Hubei Province, China (Self-Declared)

Customer Support Phone: +86 178 2549 3022