Legal notice

Legal Notice

This Legal Notice provides information about the ownership, operation, and use of the Daxelvori website.

Daxelvori is an online retail store offering pet feeding and watering accessories, including feeding bowls, water bowls, slow feeders, and interactive feeding bowls for cats and dogs.

The website at https://daxelvori.com/ is owned and operated by Yichang Lanqian Trading Firm (Sole Proprietorship).

1. Business Information

BRAND: Daxelvori

LEGAL COMPANY NAME: Yichang Lanqian Trading Firm (Sole Proprietorship)

OWNER / REPRESENTATIVE: Wu Yongqiang

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://daxelvori.com/

BUSINESS ADDRESS: No. 114, Group 2, Liaojialin Village, Xiaoxita Subdistrict, Yiling District, Yichang City, Hubei Province, China (Self-Declared)

Customer Support Phone: +86 178 2549 3022

2. Website Operation

Daxelvori operates an online retail business through its official website.

Customers can browse available products, review product information, place orders, and complete purchases using the payment methods available during checkout.

Product availability, prices, shipping charges, and applicable order details are displayed on the website.

All orders are subject to the applicable store policies and consumer protection requirements.

3. Product Information

We aim to provide accurate and understandable information about the products offered on our website.

Product descriptions, photographs, specifications, dimensions, materials, capacities, and usage instructions may vary by item.

Customers should review the information provided on individual product pages before purchasing.

Actual product appearance may vary slightly due to lighting, screen settings, and reasonable manufacturing variations.

If a product is defective, incorrectly supplied, or materially different from its stated description, customers may contact our support team for assistance.

4. Responsible Product Use

Products sold by Daxelvori are intended for their stated feeding, watering, or related pet care purposes.

Customers should follow the applicable instructions and select accessories that are suitable for their pets.

Slow feeders and interactive feeding bowls may provide different feeding experiences depending on their design and the individual pet.

No product description should be interpreted as a guarantee of medical benefits or as a substitute for professional veterinary advice.

Nothing in this notice limits applicable consumer rights concerning defective or unsafe products.

5. Intellectual Property

The Daxelvori name, original website content, graphics, photographs, logos, and other protected materials may be subject to applicable intellectual property laws.

Unauthorized copying, reproduction, redistribution, modification, or commercial use of protected materials is prohibited unless appropriately authorized or otherwise permitted by law.

Third-party trademarks and other intellectual property remain the property of their respective owners.

6. Website Information and Availability

We aim to keep website information accurate and reasonably up to date.

Product details, prices, availability, and website features may be updated when necessary.

Temporary interruptions may occur due to website maintenance, technical issues, or circumstances outside our reasonable control.

If an error affects a customer order, we will review the circumstances and provide an appropriate resolution in accordance with applicable consumer rights and our store policies.

7. Third-Party Services

Our website may use third-party service providers for website operation, payment processing, shipping, analytics, security, or other necessary business functions.

Certain third-party services may be governed by their own terms and privacy policies.

We encourage customers to review relevant third-party information where applicable.

8. Privacy and Personal Information

Personal information collected through our website is handled according to our Privacy Policy.

This includes information used for order processing, payment confirmation, shipping arrangements, customer support, and other relevant business purposes.

For more information about personal information processing and customer privacy rights, please review our Privacy Policy.

9. Shipping, Returns, and Refunds

Orders are processed and delivered according to our Shipping Policy.

Eligible returns, refunds, exchanges, and cancellations are handled according to our Return & Refund Policy.

Customers should review these policies for details about delivery estimates, shipping charges, return conditions, and refund procedures.

If you require assistance with an order, please contact our customer support team.

10. Consumer Rights

Nothing in this Legal Notice excludes, restricts, or limits mandatory consumer rights or legal protections that cannot lawfully be excluded or restricted.

Where any provision conflicts with applicable mandatory consumer protection requirements, those requirements will prevail.

11. Contact

For questions about this website, business information, product details, orders, or applicable store policies, please contact: