Frequently Asked Questions (FAQ)

Welcome to Daxelvori's FAQ page.

Here you can find answers to common questions about our pet feeding accessories, product selection, orders, payments, shipping, returns, refunds, and customer support.

If you need further assistance, please contact us at [email protected].

1. Products

Q: What products does Daxelvori offer?

A: Daxelvori offers practical feeding and watering accessories for cats and dogs. Our products are organized into two main collections:

• Feeding & Watering Essentials: Everyday food bowls, water bowls, and related feeding accessories.

• Slow Feeders & Interactive Bowls: Feeding bowls featuring different interior patterns, channels, and structures for varied feeding experiences.

Q: How do I choose the right feeding bowl for my pet?

A: We recommend considering your pet's size, feeding habits, preferred food type, and the intended use of the product.

Please review the dimensions, materials, capacity, structure, and usage information provided on each product page before purchasing.

Q: What is the difference between regular feeding bowls and slow feeders?

A: Regular feeding bowls generally provide an open surface or container for serving food.

Slow feeders feature interior patterns, raised sections, or channels that require pets to access food around different structures.

The feeding experience may vary depending on the bowl design, food type, and individual pet.

Q: Will a slow feeder prevent my pet from eating too quickly?

A: Certain slow feeder designs may encourage a different feeding pace, but results vary between pets.

We do not guarantee that slow feeders will prevent choking, digestive problems, or other medical conditions.

If you have concerns about your pet's feeding behavior or health, please consult a qualified veterinarian.

Q: Are Daxelvori products suitable for all cats and dogs?

A: Product suitability depends on the individual accessory and your pet's size, habits, and needs.

Not every bowl or feeding accessory is appropriate for every pet.

Please check the product specifications and recommended usage instructions before purchasing.

Q: Where can I find product dimensions, materials, and capacity information?

A: Available product specifications are provided on individual product pages.

Because dimensions, materials, and capacities vary by product, we recommend reviewing the specific item details rather than relying on general collection information.

If you need additional information, please contact us with the product name or link.

2. Product Use and Care

Q: How should I clean my pet's feeding bowl?

A: Cleaning methods depend on the product's materials and construction.

Please follow the care instructions provided with the product or listed on its product page.

Not all feeding accessories are suitable for dishwashers, high temperatures, or particular cleaning products.

Q: Can I use slow feeders with wet and dry pet food?

A: Compatibility with wet or dry food depends on the individual product's design and intended use.

Please review the relevant product information before use.

Q: Should I supervise my pet when using a new feeding accessory?

A: Yes. We recommend supervising pets when introducing unfamiliar feeding accessories, especially slow feeders or products with more complex interior structures.

Inspect accessories regularly and discontinue use if they become damaged or unsuitable.

Q: What should I do if a feeding bowl arrives damaged?

A: Please contact [email protected] and provide your order number, a description of the issue, and clear photographs where applicable.

We will review the information and arrange an appropriate resolution in accordance with our Return & Refund Policy.

3. Orders and Payments

Q: How can I place an order?

A: Browse the available products on daxelvori.com, select the desired product and variation, and add the item to your cart.

Proceed to checkout, enter the required delivery information, select an available payment method, and complete your purchase.

Q: What payment methods do you accept?

A: We accept the payment methods displayed during checkout.

Available payment options may vary depending on your location and the payment services currently enabled on our website.

Please review the available options before completing your order.

Q: Will I receive an order confirmation?

A: After successfully placing an order, you will generally receive an order confirmation email containing your purchase details.

Please check that your email address is entered correctly during checkout.

Q: Can I change or cancel my order after placing it?

A: Please contact us as soon as possible at [email protected].

We will review your request based on your order's processing and shipping status.

Orders that have not yet been dispatched may be eligible for cancellation or modification.

Once an order has shipped, the applicable return process may need to be followed.

Q: What should I do if I entered the wrong shipping address?

A: Contact our customer support team as soon as possible with your order number and the correct delivery details.

We will attempt to assist with an address correction where reasonably possible.

Changes may not be available after an order has been dispatched.

4. Shipping and Delivery

Q: How long does order processing take?

A: Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and applicable public holidays.

Q: How long does shipping take?

A: Estimated shipping transit time is generally 7–15 business days after dispatch.

Order processing time is separate from shipping transit time.

Actual delivery times may vary depending on the destination, shipping provider, customs procedures, and other circumstances.

Q: How much does shipping cost?

A: Our standard shipping rates are:

• Order subtotal below US$39.99: US$12.99 shipping fee.

• Eligible order subtotal of US$39.99 or more: Free Shipping.

The free shipping threshold is calculated using the eligible merchandise subtotal after discounts and before taxes and shipping charges.

Shipping options and applicable charges are displayed during checkout.

Q: Do you offer free shipping?

A: Yes. Free standard shipping is available on eligible orders with a merchandise subtotal of US$39.99 or more.

Availability depends on the shipping options offered for your delivery destination.

Q: Do you ship internationally?

A: We ship to destinations supported by our available delivery services.

Shipping availability can be checked by entering your delivery address during checkout.

Q: How can I track my order?

A: When tracking is available, we generally provide tracking information after your order has been dispatched.

Tracking updates may take some time to appear after the shipping provider receives the package.

If you need assistance, please contact our customer support team.

Q: What should I do if my order is delayed?

A: Please check the available tracking information first.

If your order has not arrived within the estimated delivery period, contact us with your order number.

We will review the shipment details and coordinate with the shipping provider where appropriate.

Q: What happens if my package is lost?

A: Please contact our customer support team if your package is missing or has not arrived.

We will investigate the available shipment information and arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable consumer rights.

Q: Will I need to pay customs duties or import taxes?

A: International orders may be subject to import duties, taxes, or other charges imposed by the destination country or region.

Unless otherwise stated at checkout, import charges not collected by Daxelvori may be payable by the recipient.

5. Returns and Refunds

Q: What is your return policy?

A: We accept eligible return requests within 30 days of delivery.

For personal-reason returns, products generally must be unused, in their original condition, and accompanied by their original packaging and included accessories.

Please contact our customer support team before sending any product for return.

Mandatory consumer rights concerning defective, damaged, incorrectly supplied, or materially misdescribed products remain unaffected.

Q: How do I request a return?

A: Email [email protected] with:

• Your order number.

• The product you wish to return.

• The reason for the return.

• Relevant photographs, if applicable.

Our customer support team will review your request and provide the appropriate instructions.

Q: Can I return a feeding bowl after using or washing it?

A: Products that have been used, washed, altered, or exposed to pet food residue, saliva, stains, or other signs of use may not qualify for personal-reason returns.

This does not affect applicable rights relating to defective, damaged, incorrectly supplied, or materially misdescribed products.

Q: Who pays the return shipping costs?

A: For eligible returns requested for personal reasons, customers are generally responsible for return shipping costs.

For confirmed damaged, defective, incorrectly supplied, or materially misdescribed products, Daxelvori will cover reasonable return shipping costs where a return is required.

Please contact us before arranging return shipping.

Q: How long does it take to receive a refund?

A: Once an eligible return has been received, inspected, and approved, refunds are generally processed within 5–10 business days.

The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

Q: How will I receive my refund?

A: Approved refunds are generally issued to the original payment method used for the purchase.

Q: Can I exchange a product for another size or style?

A: Please contact our customer support team to discuss your exchange request.

Exchange availability depends on the product and the circumstances.

If a direct exchange is unavailable, we may recommend returning an eligible product and placing a new order.

Q: What should I do if I receive the wrong product?

A: Contact [email protected] with your order number, details of the incorrect item, and photographs where applicable.

We will review the issue and arrange an appropriate resolution.

6. Customer Support

Q: How can I contact Daxelvori?

A: You can contact our customer support team by email or telephone.

Email: [email protected]

Phone: +86 178 2549 3022

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Q: What information should I provide when contacting customer support?

A: For order-related inquiries, please include your order number, the email address used when placing the order, and a brief description of your request.

For product-related questions, please provide the product name or link.

If the inquiry concerns a damaged or incorrect product, relevant photographs may help us review the issue.

Q: Where can I find your store policies?

A: You can review our Shipping Policy, Return & Refund Policy, Privacy Policy, Terms of Service, and other published information pages through the links available on our website.

7. Business Information

Daxelvori is owned and operated by Yichang Lanqian Trading Firm (Sole Proprietorship).

We operate an online retail store at https://daxelvori.com/, offering practical feeding bowls, watering accessories, slow feeders, and interactive bowls for cats and dogs.

BRAND: Daxelvori

LEGAL COMPANY NAME: Yichang Lanqian Trading Firm (Sole Proprietorship)

OWNER / REPRESENTATIVE: Wu Yongqiang

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://daxelvori.com/

BUSINESS ADDRESS: No. 114, Group 2, Liaojialin Village, Xiaoxita Subdistrict, Yiling District, Yichang City, Hubei Province, China (Self-Declared)

Customer Support Phone: +86 178 2549 3022